Chatting with Customer Technical Support

You need an account to chat live with one of Pearson's Customer Technical Support agents:

1. Click Chat Now (or use the button below) to go to the Login page.
2. Enter your user ID and password to access chat.
3. If you don't know your login information, follow the instructions below to retrieve your existing account information or create a new account. If you have contacted Pearson Technical Support in the past year, you probably already have an account.

   

To check whether you have an existing Pearson Support user account:

1. Under If you have forgotten your password, enter your email address in the User ID box.
2. Click Email Me My Password.

   

3. A new page appears and tells you whether you have an account:
   
   
   • If you see Password Sent, you have an account. Your password has been emailed to you and you can use your email address and password to log into live chat.
     
     
   • If you see Unable to Email Password, you do not have a Support Account and should create a new account following the instructions below.

To set up a new Pearson Support user account:

1. Under If you do not have an account, click Create a New Account to get the account form.

   

2. On the registration form, enter the user ID and password you want to use. Your password should have at least eight characters. A mix of letters, numbers, and/or symbols is recommended for security reasons. Then fill out your contact information.
3. Click Create Account.

When you have an account, enter your user ID and password to go to the Live Help page, select a Product and Category for your issue, and start chatting: