NOTE: You must have administrative rights to your computer to install the TestGen plug-in or access many of the folders described here. If you do not have these rights, contact the lab administrator or an instructor at your school for assistance.
If you have already installed the TestGen plug-in and it is not working, try restarting your computer.
If you have already tried to install the TestGen plug-in and you don’t see the TestGen plug-in test box on the Detect page, follow these troubleshooting steps:
If the correct font symbols do not appear in the font detection area, follow these troubleshooting steps:
Windows 98 and ME:
1. Locate the Plugins folder for your browser and make sure it contains the TestGen Plug-in font files listed below. The Plugins folder is typically located at C:\Program Files\<browser name>\Plugins.
tgeqa.ttf tgeqas.ttf tgeqab.ttf tgeqai.ttf tgeqabi.ttf tgeqasi.ttf tgeqm.ttf tgeqs.ttf 2. If the font files are not in the Plugins folder, run the setup/installer program again to reinstall the TestGen Plug-in.
3. Check that these same font files exist in the operating system fonts folder, typically located at C:\Windows\Fonts. 4. If the font files are not in the fonts folder, copy them from the Plugins folder to the fonts folder.
Windows 2000, NT and XP: 1. Locate the Plugins folder for your browser and make sure it contains the TestGen plug-in font files listed below. The Plugins folder is typically located at C:\Program Files\<browser name>\Plugins.
testgenbd.otf testgenbdit.otf testgenit.otf testgenrg.otf 2. If the font files are not in the Plugins folder, run the setup/installer program again to reinstall the TestGen plug-in.
3. Check that these same font files exist in the operating system fonts folder. This is typically located at C:\Windows\Fonts.
4. If the font files are not in the fonts folder, copy them from the Plugins folder to the fonts folder.
Macintosh 10.x: 1. Locate the Plugins folder for your browser and make sure it contains the TestGen plug-in font file listed below. The Plugins folder is typically located at /Library/Internet Plug-Ins.
testgenrg.otf 2. If the font file is not in the Plugins folder, run the setup/installer program again to reinstall the TestGen plug-in.
3. Check that this same font file exists in the operating system fonts folder. This is typically located at HD/Sytems/Library/fonts.
4. If the font file is not in the fonts folder, copy it from the Plugins folder to the fonts folder.
If you try to take a test and the test does not load, you may not have the appropriate version of the TestGen plug-in installed. Tests created by your instructor with the latest version of the TestGen application require the latest version of the TestGen plug-in to run.
Ask your instructor which version of the TestGen application was used to create your test, and consult this table to see which plug-in version you need:
*TestGen Plug-in 6.0+ does not support the Windows 98, ME, or Mac 9.2,2 operating systems. If your instructor has created a test with TestGen 6.0 and you have Windows 98, ME, or Mac 9.2.2, you will need to ask your instructor to give you a paper version of the test or recreate the test for web delivery in TestGen 5.5.